Storage Ruxley Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Ruxley provides removal, transport, and storage services to customers in the United Kingdom. By making a booking, using our services, or allowing us to handle your goods, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business entering into a contract for services with Storage Ruxley.

We, us, our means Storage Ruxley as the provider of removal, transport, and storage services.

Services means any removal, packing, loading, unloading, transport, storage, or related services provided by us.

Goods means the items and property that the customer requests us to handle, remove, transport, or store.

Contract means the legally binding agreement between the customer and Storage Ruxley formed in accordance with these Terms and Conditions.

2. Scope of Services

We provide domestic and commercial removal services, transport of goods, and storage services within the United Kingdom. Specific services supplied will be as described in the quotation or booking confirmation provided to you.

Any additional services not expressly stated in our quotation or booking confirmation, such as packing, dismantling and reassembly of furniture, special handling of fragile or high value items, or extended loading and waiting times, may be charged as extras in accordance with our current rates.

3. Booking Process and Formation of Contract

All bookings are subject to availability and are not confirmed until we have issued a booking confirmation.

The booking process generally includes the following steps:

You submit an enquiry or request for a quotation, providing accurate information about the property, access, dates, volume and type of goods, and any special requirements.

We provide a quotation based on the information supplied. Quotations are normally valid for a limited period as stated in the quotation document. Quotations are estimates and may be revised if the information provided is incomplete, inaccurate, or changes prior to the service date.

You confirm acceptance of the quotation and these Terms and Conditions. In some cases, a deposit or advance payment may be required before we will confirm the booking.

We issue a booking confirmation setting out the agreed services, dates, and charges. The Contract is formed when the booking confirmation is issued.

It is your responsibility to ensure that all information you provide is correct and complete. If the actual work required differs from that described in the quotation, we reserve the right to vary the charges accordingly.

4. Customer Responsibilities

You agree to:

Ensure that you are legally entitled to have the goods removed, transported, or stored, and that you have full authority to enter into this Contract.

Provide us with appropriate access to the premises, including clear instructions on how to reach the property and where to park, load, and unload.

Arrange suitable parking or permits where necessary. Any parking charges, fines, or penalties incurred as a result of inadequate arrangements may be charged to you.

Ensure that the premises are safe and suitable for our staff to work in, and that all necessary permissions for access have been obtained.

Properly prepare and pack your goods unless packing services have been agreed as part of the Contract.

Be present or represented at the collection and delivery addresses to oversee the work and sign any documentation confirming completion.

5. Items We Do Not Accept

Unless we have agreed in writing otherwise, we do not accept or handle the following items:

Any goods that are hazardous, explosive, flammable, corrosive, or otherwise dangerous.

Illegal goods or substances, including items in breach of customs, import, or export regulations.

Perishable items or anything that may deteriorate or cause infestation, contamination, or odours.

Cash, securities, important documents, or items of exceptional value including but not limited to jewellery, precious metals, antiques, or artwork.

Waste materials, including controlled or hazardous waste, unless specifically agreed and arranged under appropriate regulations.

If such items are included without our knowledge or consent, we may remove, dispose of, or otherwise deal with them at your expense and without liability to us.

6. Payments and Charges

Our charges are as set out in the quotation and any subsequent agreed variations. Unless otherwise stated, all prices are in pounds sterling and inclusive of applicable taxes.

We may require full payment or a deposit in advance as specified in the quotation or booking confirmation. Any remaining balance is payable by the date stated in our invoice or booking confirmation, which may be prior to completion of the services.

If payment is not received by the due date, we reserve the right to:

Refuse to carry out or complete the services.

Charge interest on overdue amounts at a reasonable commercial rate until payment is received in full.

Retain possession of any goods held by us until all outstanding sums have been paid, including storage charges, interest, and costs incurred in recovering overdue amounts.

Storage charges are normally payable in advance on a periodic basis. If storage charges or other sums remain unpaid, we may exercise a lien over the goods and, after giving reasonable notice, may sell or dispose of the goods to recover our costs and charges. Any surplus after expenses will be held for you.

7. Cancellations and Postponements

You may cancel or postpone your booking by giving us written notice. Cancellation or postponement charges may apply, depending on when we receive your notice in relation to the scheduled service date.

As a guideline and subject to any different terms stated in your quotation or booking confirmation:

If you cancel or postpone more than a set number of working days before the service date, we may charge up to a modest administrative fee or retain any non refundable deposit.

If you cancel or postpone within a shorter period before the service date, we may charge a percentage of the quoted price to cover our costs, staff allocation, and lost opportunities.

If we arrive at the collection address and are unable to complete the work due to circumstances beyond our reasonable control or due to your failure to comply with these Terms and Conditions, we may treat this as a cancellation and charge the full quoted amount.

We may cancel or postpone the services by giving you notice if events beyond our reasonable control prevent us from performing the Contract, including but not limited to severe weather, road closures, accidents, industrial action, staff illness, or equipment failure. In such circumstances we will seek to rearrange the services with you, and our liability will be limited as set out in these Terms and Conditions.

8. Access, Parking, and Property Conditions

You must ensure that suitable access is available at all collection and delivery addresses. This includes providing accurate information regarding stairs, lifts, narrow access, low bridges, weight restrictions, and distances from parking to property entrances.

If access is restricted or parking is not available as described, we may apply additional charges to cover extra time, equipment, or staffing. If access is unsafe or impossible, we may refuse to proceed and treat the situation as a cancellation.

We are not responsible for damage caused as a result of inadequate access, structural weaknesses, or defects in the property that are not reasonably apparent or disclosed to us, such as weak floors, ceilings, staircases, or fittings.

9. Storage Terms

Where storage services are provided, your goods will be stored in facilities selected by us. We will take reasonable care of your goods while in our custody; however, goods are stored at your risk subject to the limitations of liability set out in these Terms and Conditions.

You must not store prohibited items, including any perishable, dangerous, illegal, or environmentally harmful materials.

You are responsible for ensuring that stored goods are adequately insured, unless alternative insurance arrangements have been specifically agreed with us.

Storage charges are payable for the full agreed period even if you remove the goods early, unless we have agreed otherwise in writing. If you wish to remove goods from storage, you must provide us with reasonable notice and settle any outstanding charges before collection.

10. Waste Regulations and Disposal

We operate in accordance with applicable UK waste and environmental regulations. We will not collect or transport waste or unwanted items for disposal unless this has been specifically agreed as part of our services.

Where we agree to remove waste or unwanted items:

You must accurately describe the nature and quantity of the materials to be removed.

We will only handle waste that we are legally permitted to carry and dispose of under current regulations.

We may charge additional fees for the removal, transport, and disposal of waste, particularly for bulky, hazardous, or specialist items.

We reserve the right to refuse any items that we reasonably believe are prohibited, unsafe, or not as described.

You remain responsible for any illegal or improper disposal of items that you have misrepresented or concealed, and you agree to indemnify us for any loss, liability, or costs arising from such actions.

11. Our Liability

We will exercise reasonable care and skill in providing our services. However, our liability to you is subject to the following limitations.

We are not liable for any loss or damage that results from your failure to comply with these Terms and Conditions, including failure to properly pack goods, disclose important information, or provide suitable access and conditions.

We are not liable for pre existing damage, wear and tear, or inherent defects in the goods, or for damage arising from the normal movement of items, including scratching or denting that is consistent with ordinary handling where reasonable care has been taken.

We are not liable for loss of or damage to excluded items, including cash, securities, high value items, prohibited goods, and items we have not expressly agreed to handle.

To the extent permitted by law, our total liability for loss of or damage to goods or property, whether arising in contract, tort, or otherwise, is limited to a reasonable amount per claim or series of related claims. Specific liability limits may be detailed in your quotation or booking confirmation.

We are not liable for any indirect or consequential loss, including loss of profit, revenue, business, goodwill, or anticipated savings, even if we have been advised of the possibility of such loss.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.

12. Insurance

You are strongly advised to ensure that your goods are adequately insured during removal, transport, and storage. We may offer or arrange certain insurance options for an additional charge, subject to the terms of the relevant policy.

Any insurance taken out through us will be subject to separate policy terms and conditions. Our liability under these Terms and Conditions is separate from any insurance cover that may apply.

13. Complaints and Claims

If you have a concern about our services, you should raise it with us as soon as possible so that we can seek to resolve the issue.

Any claim for loss or damage to goods or property should be notified to us in writing within a reasonable period after the event is discovered or ought reasonably to have been discovered. You should provide full details of the alleged loss or damage, together with any supporting evidence.

Failure to notify us within a reasonable time may affect our ability to investigate the claim and may limit or exclude our liability where permitted by law.

14. Events Beyond Our Control

We will not be in breach of this Contract or liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. These may include, but are not limited to, extreme weather, natural disasters, accidents, road closures, traffic congestion, industrial disputes, acts of government, or failure of utilities or transport networks.

Where such events occur, we will take reasonable steps to minimise disruption and to perform our obligations as soon as reasonably practicable.

15. Variation and Assignment

We may vary these Terms and Conditions from time to time. The version in force at the time the Contract is formed will apply to your booking, unless we agree in writing to apply a later version.

You may not transfer or assign your rights or obligations under this Contract without our prior written consent. We may assign or subcontract some or all of our rights and obligations, provided that this does not materially reduce the level of service you receive.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, although we retain the right to bring proceedings in any other court of competent jurisdiction where appropriate.

17. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be treated as deleted, but this shall not affect the validity and enforceability of the remaining provisions.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that or any other right or remedy.

These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between you and Storage Ruxley in relation to the services, and replace any previous understandings, agreements, or representations, whether oral or written.