Ruxley Storage Service Terms and Conditions

These storage service terms and conditions set out the rules that apply when you book, use, pay for, or cancel a storage service with Ruxley Storage. They are designed to create a clear agreement between the customer and the service provider, so that both sides understand their rights and responsibilities. By making a booking, confirming a reservation, or using the service, you agree to these terms.

These terms apply to self storage, short-term storage, long-term storage, and any related handling or space provision supplied as part of the Ruxley storage service. They should be read alongside any booking confirmation, inventory list, or written notice issued in connection with your storage arrangement. If there is any inconsistency between a booking confirmation and these terms, the booking confirmation will apply only to the extent stated in writing.

We reserve the right to amend these storage terms from time to time. Updated terms will apply to future bookings and, where reasonable and lawful, to ongoing arrangements after notice has been given. It is your responsibility to review the latest version before confirming a booking or continuing to use the service.

1. Booking Process

To arrange a booking, you must provide accurate and complete details requested during the reservation process. This may include your name, contact information, the type and size of storage required, the proposed start date, and any special handling requirements. The booking is not confirmed until it has been accepted by us, either electronically, in writing, or by other clear confirmation.

We may require additional information before accepting a booking, particularly where the goods to be stored are unusual, fragile, valuable, hazardous, or subject to legal restrictions. We may also refuse a booking at our discretion if the items, proposed use, or requested arrangements are unsuitable for the service. A booking does not guarantee that space will remain available unless and until confirmation is issued.

Once accepted, your booking creates a service arrangement under these Ruxley Storage terms and conditions. You are responsible for checking all details in the confirmation, including start date, storage type, charges, and any access or use conditions. If any details are incorrect, you must notify us promptly so that corrections can be considered before the service begins.

If a third party makes a booking on your behalf, you remain responsible for complying with these terms unless we expressly agree otherwise in writing. The person making the booking warrants that they have authority to do so and that all information supplied is true, current, and complete. Misrepresentation may result in cancellation without liability on our part.

Storage arrangements are intended for lawful personal or business goods only. You must not use the service for purposes that are misleading, unlawful, or contrary to public policy. We may conduct reasonable verification before or after acceptance of a booking to protect the integrity of the service and the safety of stored goods.

Any estimate provided before booking is indicative only unless stated as fixed in writing. The final scope of the service may depend on the actual space used, the category of goods, and any supplementary services requested. A booking should therefore be treated as a binding request for storage on the terms confirmed, not as a guarantee of every estimated detail.

2. Payments and Charges

Charges for Ruxley storage will be set out in the booking confirmation, price list, or invoice, as applicable. Unless otherwise stated, all fees must be paid in advance or by the payment cycle specified at the time of booking. We may require a deposit, first payment in advance, or security payment before access to the service is granted.

You are responsible for paying all amounts due on time and in full without deduction or set-off, unless such deduction is required by law. If payment is declined, overdue, reversed, or otherwise not received, we may suspend access, withhold services, or terminate the arrangement after giving appropriate notice where required. Any bank fees, chargeback costs, or recovery expenses arising from failed payment may be added to your account to the extent permitted by law.

Unless otherwise stated, prices are exclusive of VAT and other applicable taxes. Where taxes apply, they will be charged in accordance with current law. We may review and amend charges from time to time, including in response to changes in operating costs, insurance, legal obligations, or service requirements. Any revised pricing will be applied in a lawful and reasonable manner.

Late Payment and Recovery

If payment is overdue, we may charge statutory interest and compensation where available under applicable legislation. We may also recover reasonable administrative and legal costs incurred in collecting overdue sums. Continued non-payment may lead to the disposal or restriction of goods only where permitted by law and after any notices required by these terms or by law have been given.

Where a payment plan or recurring billing arrangement has been agreed, you authorise us to collect sums due using the agreed method. It is your responsibility to keep payment details up to date. Failure to do so may result in interrupted service or cancellation of the storage arrangement.

Invoices may be issued electronically and are deemed received when sent to the contact details provided by you, unless we are informed otherwise in writing. You should check invoices promptly and raise any dispute within a reasonable period. A dispute does not suspend your obligation to pay undisputed amounts by the due date.

We may apply administration fees for special handling, extended access, cleaning, re-labelling, relocation, or other services requested by you or made necessary by your conduct. Such fees will be disclosed where practical in advance, or otherwise charged at a reasonable rate reflecting the work involved.

3. Cancellations, Changes, and Termination

You may request cancellation before the storage start date or during the service period, subject to any minimum term, notice period, or non-refundable fees stated in the booking confirmation. Cancellations must be made in the manner specified by us and will take effect only when received and acknowledged, unless the agreement states otherwise.

If you cancel after the service has started, you may remain liable for charges up to the effective cancellation date, together with any applicable notice charge, minimum term charge, or reasonable costs already incurred. Where the service is billed in advance, refunds may be issued only if required by the agreement or by law, and may exclude unused periods that are contractually non-refundable.

We may cancel or suspend the service if you breach these terms, provide false information, fail to pay amounts due, store prohibited items, or create a health, safety, or legal risk. We may also terminate the arrangement if continuation becomes unlawful, impracticable, or unsafe. In such cases, we will act reasonably and in accordance with any applicable legal notice requirements.

If the agreement ends for any reason, you must remove all goods promptly and return any keys, access devices, or passes issued to you. If items are not collected within the required period, we may apply storage, handling, or disposal procedures permitted under the agreement and applicable law. Any belongings left behind may be treated as abandoned only where the necessary legal steps have been followed.

4. Liability and Customer Responsibilities

We will take reasonable care in providing the storage service, but the service is supplied on the basis that customers remain responsible for their own goods, packing, and declarations. You must ensure that items are suitably packed, labelled, and protected for storage, especially where they are fragile, perishable, valuable, or sensitive to temperature, moisture, or movement.

To the fullest extent permitted by law, we are not liable for loss or damage arising from your breach of these terms, poor packing, inherent defects in the goods, normal wear and tear, or failure to declare special risks. We are also not responsible for indirect or consequential losses, including loss of profit, business interruption, or loss of opportunity, unless such exclusion is not allowed by law.

Nothing in these Ruxley Storage terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited. If we are found liable for any loss or damage, our liability will be limited to the amount permitted by law and, where applicable, may not exceed the amount recoverable under any relevant insurance or the fees paid for the affected service period.

You remain responsible for ensuring that your stored items are insured to a level appropriate for their nature and value. Unless expressly stated, any insurance we hold is not a substitute for your own cover and may be subject to exclusions, limits, and claim conditions. It is your duty to read any insurance-related information carefully and to make sure the cover you rely on is suitable.

Security and Access

You must keep access codes, keys, and account details secure and must not share them with unauthorised persons. Any person using your access credentials will be treated as acting with your authority unless we have been notified otherwise and have had a reasonable opportunity to update our records. You are responsible for all activity associated with your account.

We may need to enter or relocate goods in limited circumstances, including emergency situations, suspected damage, maintenance, legal compliance, or enforcement of these terms. Where practical, we will provide notice before doing so. However, immediate action may be taken without notice if required to protect safety, prevent damage, or comply with law.

Customers using Ruxley storage services must co-operate with reasonable operational requests, including identity checks, inspection of restricted goods, or confirmation of removal dates. Failure to co-operate may lead to suspension of access or cancellation of the arrangement. We are not responsible for delays caused by your failure to respond or provide required information.

Any claim relating to loss or damage must be raised as soon as reasonably possible after the event or after you became aware of it. You should provide full details, supporting evidence, and any information reasonably requested to assess the matter. Failure to notify us promptly may affect our ability to investigate and may reduce or exclude any remedy to the extent allowed by law.

5. Waste Regulations and Prohibited Items

You must comply with all applicable waste, environmental, and safety laws when using the storage service. Goods must not be left, discarded, or abandoned in a manner that creates waste without lawful disposal arrangements. If you remove items from storage, you must take responsibility for their lawful disposal, recycling, or transfer as required by applicable regulations.

Prohibited items include hazardous materials, chemicals, flammable substances, explosives, illegal goods, stolen property, contaminated waste, live animals, and any item whose possession or storage is unlawful or unsafe. We may impose additional restrictions on items that pose a risk to health, property, or the environment. If you are unsure whether an item is allowed, you must seek clarification before storing it.

You must not use the service to deposit waste for collection later, unless this has been expressly agreed in writing and is lawful. Any waste-related arrangement must comply with relevant legislation, including duties concerning safe handling, segregation, transport, and disposal. Storage regulations may require certain items to be removed immediately if they create an environmental, contamination, or fire risk.

If prohibited or waste-like items are found, we may remove, isolate, return, or dispose of them at your expense where lawful and reasonable. You will be responsible for all costs, losses, and liabilities arising from any breach of these waste regulations, including cleaning, specialist handling, regulatory penalties, and third-party claims caused by your conduct.

Inspection and Compliance

We may inspect stored items or request information where reasonably necessary to verify compliance with these terms or with law. Any inspection will be carried out in a proportionate manner and, where possible, with notice. Refusal to cooperate may be treated as a breach of the storage agreement.

You must ensure that all goods are lawfully owned by you or that you have permission to store them. You warrant that the items are not subject to any lien, seizure, restriction, or third-party claim that would prevent storage, inspection, or removal. If a third party asserts a claim over stored goods, you must deal with that claim at your own expense.

Where goods are subject to special legal requirements, including controlled substances, regulated materials, or items requiring specific permits, you must not store them unless expressly authorised in advance and fully compliant with the relevant legal regime. We may request evidence of lawful possession or storage at any time.

Any contamination, infestation, spill, odour, or deterioration caused by your items must be addressed immediately by you upon notice. If urgent action is needed to protect other customers, staff, or property, we may take reasonable steps to contain the issue and recover the associated costs from you where allowed.

6. Governing Law and General Terms

These storage service terms are governed by the laws of England and Wales, and any dispute arising from or in connection with them shall be dealt with by the courts of England and Wales, unless mandatory law requires otherwise. If you are a consumer resident in another part of the UK, you may also have rights under the laws that apply in your jurisdiction where such rights cannot lawfully be excluded.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a provision immediately does not mean we waive our right to enforce it later. A waiver will be effective only if given in writing and signed or otherwise validly issued by us.

These terms, together with the booking confirmation and any agreed written amendments, form the entire agreement relating to the storage service. You should not rely on any statement or promise that is not expressly included in those documents. Any variation must be agreed in writing unless we are entitled by law or by the terms to make a change on notice.

Ruxley storage operates on the understanding that customers will act lawfully, responsibly, and in good faith. By continuing to use the service, you confirm that you have read, understood, and agreed to these terms in full. If you do not accept them, you should not proceed with a booking or continue using the service.